Viking Shop reviews: a comparison of customer reviews and services
By Rachel · 4 min read
Automatically translated from German. · Read original
Viking Shop reviews describe customers’ experiences with the office supplies retailer Viking. The reviews reveal mixed results: on the one hand, customers praise the fast deliveries and wide range of products; on the other hand, there is criticism regarding damaged goods and poor customer service. According to ErfahrungenScout, most reviews are based on direct customer interactions between 2021 and 2026. Viking itself highlights its experience in the office supplies market dating back to 1995 and is part of the international Office Depot group.
Key facts at a glance
- Viking is a mail-order retailer of office supplies based in Großostheim, operating since 1995 with over 15 years’ experience.
- Delivery is free for orders of 49 euros or more; otherwise, a flat-rate delivery charge of 4.90 euros applies.
- According to TrustedShops, customers have awarded a ‘Very Good’ rating based on a total of 18,243 reviews.
- Points of criticism relate to damaged deliveries and inadequate returns support, according to ErfahrungenScout.
- The average customer satisfaction rate stands at 84 per cent, according to an analysis by VerbraucherSchild.de.
Positive experiences with Viking
Most satisfied customers highlight the fast delivery and good product selection. According to a review on Erfahrungen.com dated 30 August 2023, one customer wrote: “The ordering process was very quick and I received the products in no time. The value for money is good!” This review highlights the efficiency of Viking Shop compared to other retailers.
Fast delivery and free postage
Viking guarantees reliable delivery within 1–2 working days, provided items are in stock. According to the Viking reviews from 2026 on Erfahrungen.com, customers can purchase on account for orders totalling 49 euros (plus VAT) or more. Most customers report on-time deliveries between Monday and Friday from 8.00 am to 6.00 pm.
Extensive range of office supplies
Another plus point highlighted in Viking Shop reviews is the wide product range. According to VerbraucherSchild.de, the range includes office furniture, printer accessories, stationery and even coffee machines. One customer commented: “The quality of the printer cartridges is good. My printouts were crystal clear and had high colour intensity.” This review reflects the positive perception of product quality.
Critical comments in Viking Shop reviews
Despite the predominantly positive reviews, there are also negative comments in the Viking Shop reviews. Several customers reported damaged deliveries and poor communication. According to a review on ErfahrungenScout dated 16 November 2023, one customer wrote: “The box was left on the doorstep in a badly damaged condition. It wasn’t possible to refuse delivery.” This report highlights the risks involved in delivery without an additional protective box.
Problems with returns
Another common point of criticism in Viking Shop reviews concerns the returns process. According to a review on ErfahrungenScout dated 24 September 2026: “Customer service was poor. It was either 2 euros or a return. The service left a further email unanswered.” This experience shows that customer service is not always satisfactory.
Payment difficulties with VISA
Another point of criticism in Viking Shop reviews relates to payment issues. According to a review dated 6 November 2023: “Payment was completed via VISA and also marked as paid. Then the purchase contract was finalised, but the shopping basket was still showing the previous total.” This report highlights potential technical glitches in the ordering process.
Comparison with other office supplies retailers
A comparison of Viking Shop’s customer experiences with other retailers such as Staples or Office Partner reveals mixed results. According to TrustedShops reviews, Viking offers better delivery options than average, whilst customers often expect faster delivery from Amazon. The combination of low prices and a 3-year warranty (according to Erfahrungen.com) gives Viking a clear advantage over competing products.
Important information for buyers
When assessing Viking Shop’s customer experience, customers should bear the following points in mind:
- Time limits: 30-day returns policy for business customers, 14 days for private customers, according to Viking.de.
- Payment methods: Credit card, PayPal, direct debit and invoice are accepted.
- Warranty: 3 years on all products, according to Erfahrungen.com.
- Customer service helpline: Available Monday–Friday 8 am–7 pm, Saturdays 8 am–2 pm.
These facts help customers to assess Viking Shop reviews objectively.
Conclusion: Is Viking Shop worth recommending?
A balanced assessment of Viking Shop’s customer reviews reveals clear pros and cons. The vast majority of customers are satisfied with delivery and product quality, whilst, according to ErfahrungenScout, there is criticism of the customer service structure and returns processes. For business customers placing regular orders, Viking offers good value for money, whilst private customers have to pay delivery charges for smaller orders.
Frequently Asked Questions
How long does delivery take with Viking?
According to Viking Shop reviews, delivery usually takes 1–2 working days, provided items are in stock. For orders under 49 euros, a flat-rate delivery charge of 4.90 euros applies.
Does Viking offer a money-back guarantee?
Yes, according to Viking Shop reviews, the company offers a 30-day returns policy for business customers and a 14-day policy for private customers. Refunds are issued once the goods have been returned in their original packaging.
What payment methods does Viking offer?
Feedback from the Viking Shop shows that customers can pay by credit card, PayPal, direct debit or invoice. Business customers can also pay by invoice with a 30-day payment term.
How can I make a complaint to Viking?
According to Viking Shop reviews, customers should contact customer service directly if they encounter any problems. Customer service is available Monday to Friday from 8 am to 7 pm and on Saturdays from 8 am to 2 pm via email, telephone or the contact form.
Is Viking a trustworthy retailer?
According to Viking Shop reviews and TrustedShops ratings, Viking is regarded as a reputable retailer with over 15 years’ experience. The ‘Very Good’ rating based on 18,243 reviews underlines its trustworthiness, although some customers report issues with customer service.
Sources: ErfahrungenScout · TrustedShops. As at 28 October 2026.
